Conditions of Use | Trenddesign24.com
Trenddesign24.com Modern lighting + Designer lamps | Trenddesign24.com Modern lighting + Designer lamps | Trenddesign24.com
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Modern lighting + Designer lamps
Modern lighting + Designer lamps
Modern lighting + Designer lamps
Modern lighting + Designer lamps
Modern lighting + Designer lamps
Modern lighting + Designer lamps
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Conditions of Use

Shipping

We ship for free to every country in the world.  (for a limited time only)

For estimated delivery times, please contact our customer service or call +49 (0)351/ 84710960. Our service representatives speak english.

Damaged Merchandise

Inspect your merchandise immediately upon receipt. If the merchandise was damaged during shipping, please file a claim with the carrier immediately.

Return policy
In general, it is not possible to return items to Trenddesign24.com because you dislike them. Therefore we ask you to check carefully that the ordered product meets your expectations. If you have doubts about something please contact our Customerservice or call +49 (0)351/ 84710960 (Toll Free for U.S. customers 1-888-487-9239). Our service agents are happy to assist you.

The cost for return shipments to our warehouse in Germany have to be paid by the party that return the goods. Any custom fees that we pay for the return shipment have to be paid by the party that return the goods. All shipping costs towards to the client will be deducted from the refund amount.
We do not consider broken glasses as defective - theses glasses will be replaced at our expense.

Payment Options

We accept Visa, MasterCard, American Express, Laser, Cash on Delivery , Payment in advance and European-Standard Bank Transfer through our online store. Orders will be billed in full at time of order. Please contact us if you wish to pay offline or place your order over the phone.

Sales Tax

We collect sales tax on orders shipped to addresses in the European-Union. Residents in other countries do not have to pay sales tax.  Sales tax is only included if you are based in a country of the European Union. Customs and duty might be charged separately and will mainly be collected by our forwarding agency.

Security & Privacy

Trenddesign24.com uses Secure Socket Layer (SSL) underneath HTTP, which provides an encrypted channel and server authentication. Trenddesign24.com will not sell or release your email address or any other information to any other parties.

Trenddesign24 utilizes the industry standard in encrypting any information you send to us through our Web site when purchasing online. From the moment you checkout to order confirmation, your information is secure.

>>> Click here for further information about our privacy policy

Cancellations

There is a 24 hour wait period from the time that your original order was placed in which you are able to cancel your order. Please send an e-mail to customerservice@trenddesign24.com notifying us that you would like to have an order cancelled. Please make sure to supply us with detailed information (i.e. your name, your order number, etc.). You will be sent a confirmation message stating that we have cancelled that order for you. If you do not receive this confirmation message we have already shipped your order to you.

Pricing Errors

Lichtkultur GmbH (Trenddesign24.com) makes every effort to provide reliable information; however, we do not guarantee the accuracy, completeness or reliability of information appearing on the website. The website may contain errors and omissions relating to product description, pricing and availability. We reserve the right to correct or update errors or omissions and to change information at our discretion without prior notice. We also reserve the right to cancel an order for a product in the event of an error or omission in the description of such product, including incorrect pricing information, whether due to a typographical error, an error in information received from our suppliers, or otherwise.

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