Info + FAQ | Trenddesign24.com
Trenddesign24.com Modern lighting + Designer lamps | Trenddesign24.com Modern lighting + Designer lamps | Trenddesign24.com
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Modern lighting + Designer lamps
Modern lighting + Designer lamps
Modern lighting + Designer lamps
Modern lighting + Designer lamps
Modern lighting + Designer lamps
Modern lighting + Designer lamps
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information
Ila Wall sconce
Ila Wall sconce
$ 260.85
Best seller

Info + FAQ

Why ordering at Trenddesign24.com?

Large Stock
Trenddesign24 is committed to providing you with a wide and interesting range of unique lighting products. At trenddesign24, you will find many high quality items in stock and ready to ship. In addition, we are happy to order any lighting or ceiling fan product from any manufacturer featured on trenddesign24.com

Live, Friendly Help
You are always welcome to
call our customer service representatives to discuss any special lighting or fan needs and speak to any one of our knowledgeable staff. We can work with you on designing custom lighting solutions to suit your particular needs, assist you with placing an order and answer questions about existing orders.

Secure Ordering
Trenddesign24 utilizes the industry standard in encrypting any information you send to us through our Web site when purchasing online. From the moment you checkout to order confirmation, your information is secure.

Free Shipping on Orders
We offer free worldwide shipping for a limited time only.

Payment Options
We accept Visa, MasterCard, Laser, Cash on Delivery (for several country's only) , Payment in advance and European-Standard Bank Transfer through our online store. Orders will be billed in full at time of order. Please contact us if you wish to pay offline or place your order over the phone.

Do you also ship to the U.S., Canada , Asia, South - Middle America and Australia?

Yes, we do. The shipping to all countries are free.

What is your shipping charge?

We ship for free worldwide) Customs and duties for countries outside the European Union might be charged separately.

Are credit card transactions secure?

Yes. Trenddesign24.com uses Secure Socket Layer (SSL) underneath HTTP, which provides an encrypted channel and server authentication.

How can I buy something if I don't want to use a credit card online?

We can take your order in a variety of ways. You can telephone us toll-free, with your credit card details at the numbers below
, or you can e-mail us at
email us. You can also mail your order to the address below with your address and credit card details.

TOLL FREE number for UK customers: 0800 047 0194 

TOLL FREE for U.S. customers: 1-888-487-9239

Customers from the rest of the world:  +49 3591 599721.

Lichtkultur GmbH
Flösserstr. 19a
01139 Dresden
Germany

Do you send a confirmation e-mail?

Yes. Our E-mail confirms that we have received your order, then can print your order details for your records.

What is your return policy?
In general, it is not possible to return items to Trenddesign24.com because you dislike them. Therefore we ask you to check carefully that the ordered product meets your expectations. If you have doubts about something please contact our Customerservice or call +49 3591 599721 (Toll Free for U.S. customers 1-888-487-9239). Our service agents are happy to assist you.

The cost for return shipments to our warehouse in Germany have to be paid by the party that return the goods. Any custom fees that we pay for the return shipment have to be paid by the party that return the goods. All shipping costs towards to the client will be deducted from the refund amount.
We do not consider broken glasses as defective - theses glasses will be replaced at our expense.

Can I cancel an order that I placed with Trenddesign24.com?

Yes, you can. There is a 24 hour wait period from the time that your original order was placed in which you are able to cancel your order. Please send an e-mail to
customerservice@trenddesign24.com notifying us that you would like to have an order cancelled. Please make sure to supply us with detailed information (i.e. your name, your order number, etc.). You will be sent a confirmation message stating that we have cancelled that order for you. If you do not receive this confirmation message we have already shipped your order to you.

What kind of browser do I need in order to make online purchases from Trenddesign24.com?

We have tested the site with the latest versions of Netscape, Mozilla, and Internet Explorer. The browsers are available free from their respective manufacturers. Please note, JavaScript and cookies must be enabled for you to make purchases at Trenddesign24.com

When will my order be shipped, and how soon will I get it?

It depends, wheater we have your ordered items on stock. Please contact
customerservice@trenddesign24.com or call us toll free at: 0800 000 2838 (call +49 3591 599721when you are outside from Europe) to clarify the lead time for your desired item.

Can I have my order sent to a different location other than my billing address?

Yes, you can. When you fill out the billing and shipping pages, you can specify where you would like something sent, if it's different from the billing address. Please note, however, that Trenddesign24.com cannot accommodate multiple shipping addresses. If you want to purchase several items and have each of them sent to a different address, you will have to make separate purchases.

How is sales tax calculated on orders?

We collect sales tax on orders shipped to addresses in the European-Union. Residents in other countries do not have to pay sales tax. Sales tax will be deducted automatically from your order, when you have created an account on our site. Customs and duties might be charged separately.

How can I get help?

We've tried to answer the usual questions most people have here in this FAQ section. If there is something else you would like help with, you can e-mail us at
customerservice@trenddesign24.com or you can call toll-free at 0800 0002838 (call +49 3591 599721 when you are outside from Europe))and ask for website customer service. If we are not there when you try to reach us, please leave a message and we will get back to you as quickly as we can.

I will order from a country which has 110/120 Voltage. Can you provide your lighting fixtures for that Voltage?

Yes, please indicate if you need your desired item with 110/120 Voltage.

How do I make a purchase?

In order to buy something from Trenddesign24.com, you can log in as a visitor orderer -without creating a password or you create an account us and have a username and password. Click on "Login" on the shopping cart page and follow the new user prompts. To make a purchase, click on the "In Cart" button and follow the page prompts for quantity, message decisions, and complete the billing, shipping, and credit card detail pages. The final page of the sequence is the order review page where you should check all the details to make sure we have everything correct. Once you click the "Confirm" button, we will process your order.

What if I forget my password?

You send us an e-mail at
customerservice@trenddesign24.com
, or you can click the "forgot my password" button on the login screen. We will e-mail your password to you within a few minutes.

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